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Repairs

Although we always strive to ensure our products are of the highest quality, unexpected faults may still occur. Should this happen, we are happy to assist you.

Find a service engineer
Local partners throughout Germany
Report a service issue
Send the pump in
Arrange a return
Submit the returns form
Report a service issue

Three simple steps

Report a service issue

We are committed to the highest quality in all our pumps, systems and products. The same applies to our customer service. To ensure that everything is back up and running as it should as quickly as possible, our qualified staff will be happy to assist you, drawing on their wealth of expertise. Whether you need spare parts, an on-site service engineer or to speak to a member of our customer service team in person – you can rely on a fast, hassle-free and professional service, delivered to the high standards you’ve come to expect from SPECK.

Make an enquiry
You can report a service request via our website or get in touch with our customer service team.
Receive a quote
Within a few working days, you will receive a reply by email with a proposal on how we can resolve the issue.
Arrange a repair
You arrange for the repair, and a service technician will visit you, or the pump will be sent to us and repaired in our in-house workshop.
A child in a pink swimsuit jumps happily into a blue swimming pool; a sunny day with a green background.

Quality lasts longer

We want you to enjoy your BADU pool pumps and have fun in the pool for many years to come. That is why we have provided selected product ranges with a 5-year quality guarantee. You can find further information on this under ‘Quality Guarantee’.

To register