Kundenservice

We are here for you!

Do you have any questions, comments or specific problems with a pump or system? We look forward to receiving your message by e-mail or via the contact form. Would you prefer to speak to one of our customer service employees in person? No problem. Simply request a callback and we will get back to you as soon as possible! We will be happy to help you!

How to reach us:

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Contact form
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Recall
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e-mail

Contact form

Do you have questions about our products and services? Write us a message!

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Kundenservice FAQ

Do you have any questions? We have answers!

Visit our FAQs!

We answer frequently asked questions about all our product areas. Whether you have a private pool, public swimming pool, building services or industrial system: here you will find possible solutions to your problem around the clock!

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Kundenservice Serviceteam

Our service team

Competent, personal and always there for you! Our customer service team will help you to find the best possible solution to your problem quickly and easily. Thanks to decades of experience and regular training, our service team is always at the cutting edge of technology. Fast and pragmatic solutions in combination with an unrestricted customer focus are the hallmarks of our service team.

Mitarbeiter Ponath

I have been with SPECK for almost 40 years now and customer contact fulfills me every day anew. As head of the service team, I am not only responsible for coordination within the department, but also for personnel planning. The professional support and training of our employees is particularly important to me in order to ensure that we can always provide you with competent advice. My credo: the customer is always at the center of our thoughts and actions.<<

Stefan PonathHead of service team
Mitarbeiter Neumann

After successfully completing my training as an industrial clerk at SPECK, I started directly in customer service. My tasks include coordinating customer service and installation appointments, maintenance and commissioning as well as order entry. Being able to help our customers with both minor and major problems and being the first point of contact for questions and concerns gives me great pleasure in my day-to-day work. I do everything I can to ensure that our customers are satisfied when they hang up the phone.<<

Ramona NeumannCustomer service
Mitarbeiter Eisenstein

For me, customer satisfaction is the be-all and end-all of my day-to-day work. In my role, I deputize for our department manager, look after the heating circulation pumps product area and am also responsible for invoices, returns and credit notes. It is particularly important to me that everything runs smoothly. Fast and high-quality problem solving is particularly important to me here, so that customers can continue to benefit from our service orientation in the future and enjoy using our products at all times.<<

Bernd EisensteinService team
Mitarbeiter Winkler

What I like best about my work in customer service is the close contact with our customers. In addition to order entry, my tasks also include preparing cost estimates and dispatching repairs. I'm at the source of all customer feedback and can deal with the implementation directly. In this way, I not only help to improve our service every day, but also to optimize our products, which in turn makes for happy customers.<<

Tanja Winkler von MohrenfelsCustomer service
Mitarbeiter Setschödi

My daily tasks in customer service include recording orders and preparing cost estimates. I always have an open ear for our customers' concerns. I also work very closely with other specialist departments to provide them with expert advice. It is important to me to be able to make comprehensive statements so that ongoing processes can be processed quickly. If our customers have any special requests regarding the shipping of their products, they are welcome to contact me at any time. My aim is to ensure that our customers are satisfied once the order has been completed and look forward to working with SPECK in the future.<<

Hans-Jürgen SetschödiCustomer service